Disclosure
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Entity name: Atremo Digital FZE
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License no: VL/25/04/005
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License issued on: 2025/04/25​
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Licensed Activity:​ Broker-Dealer Services
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Registration Address: Premises No. EO60 SRT, Floor no. 23, Sheikh Rashid Tower, Dubai World Trade Center, Dubai, UAE
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Names of all Responsible Individuals
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CEO: Timothy William Chan​
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Compliance Officer / MLRO: Krzysztof Miroslaw Pietrzykowski
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Atremo Digital FZE is a Dubai Virtual Assets Regulatory Authority (VARA) licensed entity authorized to provide Virtual Asset Broker-Dealer Services.
Assets offered for trading by Atremo Digital FZE are vetted for liquidity. These assets in general must have US$10m or more market capitalization and US$1m or more daily trading volume.
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The information presented here and by any third party data is provided for reference only, and is not a complete list of assets available for trading. You are responsible for doing your own research on the suitability and risks of any particular asset.
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Trading and investing in virtual assets involves significant risks and may result in the loss of your entire investment. You should carefully consider your objectives, level of experience, and risk tolerance before deciding to trade virtual assets. It is important that you fully understand the risks involved with virtual asset trading and investing before executing any virtual asset trades.
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No senior management of Atremo Digital FZE has been involved in any conviction/prosecution to be disclosed in accordance with VARA rules. Atremo Digital FZE has in place, at group level, multiple arrangements to deal with potential risks of market offences, ranging from personal account dealing framework, trade surveillance arrangements, communication monitoring and recording, as well as similar measures entailing external audit.
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Complaint Management
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We prioritize delivering outstanding service and addressing your concerns efficiently. While we dedicate ourselves to managing each case with the highest level of attention and professionalism, our resolutions are guided by UAE regulations and industry best practices.​
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Our commitment is to handle every inquiry/complaint fairly and transparently, ensuring thorough investigation and timely communication throughout the process. We value your trust in our services and welcome your feedback to help us maintain our high standards.
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We process all customer complaints free of charge. No fees or charges will be imposed for submitting, handling, or resolving any customer complaints, ensuring fair and accessible dispute resolution for all clients. This policy reflects our dedication reflects our dedication to maintain high standards of customer service and regulatory compliance.
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We maintain secure records of all client complaints for 8 years from the date of resolution. This includes the initial complaint, our response measures, and final resolution details.
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Should you have any concerns, our dedicated team is ready to assist you. Please reach out to us through our support page here, and we will work diligently to address your matters in accordance with our regulatory framework.
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Third-Party Service Complaints
When a complaint involves services provided through our third-party partners, Atremo Digital FZE takes full responsibility for managing and resolving these matters. We have established dedicated procedures located in our support page to coordinate between clients and third-party entities to ensure efficient complaint resolution. Regardless of third-party involvement we remain your primary point of contact and maintain full accountability for reaching a satisfactory resolution.
Complaint Resolution Timeline
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We aim to resolve standard complaints within 24 hours of acknowledgment. Complex cases may require up to 5 business days, while highly complex matters could extend to 10 business days. For cases requiring additional investigation beyond these timeframes, we will provide a status update by day 10, including an estimated resolution date.
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Professional Conduct & Integrity Policy
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We maintain strict standards against bribery and corruption. All Board members and employees must demonstrate the highest levels of professional conduct and integrity in all business interactions. Any violation of this policy will result in immediate employment termination and disciplinary measures. All non-compliance incidents are reported directly to VARA (Virtual Assets Regulatory Authority) for assessment.
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Zero Tolerance Approach
We maintain a zero-tolerance policy on bribery and corruption. All Board members and staff must demonstrate the highest levels of professional integrity in their business conduct. Any policy violations will lead to immediate termination, disciplinary action, and regulatory reporting to VARA. We remain committed to maintaining strict ethical standards across all operations.
To report concerns, please contact us via the following:
Hotline: +971 904-291-2326
Email: support@atremo.digital
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Client Agreements
VA Purchase and Sales Agreement
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Risk Disclosure here
VA Standards here
VA Broker-Dealer Disclosure here
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